Just sharing some great info about helping each other and providing support from the giffgaff community:

As a general guide when helping, think of "CHAIR" as your check list. Hitting each letter mean you can’t go wrong, and it’s as easy as that.

C = clarity
H = helpfulness
A = accuracy
I = informative
R = relevance

If we are to help others in a meaningful way we need to think carefully about the content of the answers we post. For many members Help and Support is the first - and sometimes only - forum they will ever visit on the Community.

First impressions count

It’s important that not only are we as helpers both helpful and supportive, but also that we present our advice and information in a way that’s clear, accurate and relevant.

Now, head on over to threads where you think you can help and pull up a CHAIR!